Subject: English Language Test - Utkrisht Vardhan
From: Utkrisht Vardhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Sep 2022 01:12:05 -0400

| | Foreign Language Screening Test

Name | Utkrisht Vardhan    /  (+91) 7827222614    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/ma'am
I sincerely apologise for delay, there has been an issue with the delivery address this is not a usual happening of babyshop.com. I urge you to keep a regular check on the delivery address in your profile setting and while ordering a product. The product has been reverted back due to wrong address, please update your address through application or online website and the people will be delivered is soon as possible.
Regret for inconvenience

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Abdul
The company seeks sincere apologies as the product is damaged the company has a 30 days return policy if the product is unused and undamaged. A full reimbursement will be provided there's also exchange policy available. The homebox team will arrive at your place collect the product in few days please rest asure the product will be returned and full reimbursement will be provided

Homebox team

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