Subject: English Language Test - Suryansh Singh
From: Suryansh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 04:44:49 -0400

| | Foreign Language Screening Test

Name | Suryansh Singh    /  (91) 7300925701    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Cx,

We understand your concern related to your order for "xyz".
We are sorry to inform that your order was not delivered to you as the courier partner tried to deliver your order but as per the courier partners,  the address mentioned is not correct.
We would request you to please check and confirm the address for your order one more time and you can get back to us.
We are here available 24/7 for your service.
Thankyou for shopping with us. Have a great day ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We are sorry for the inconvenience.
We understand your concern and also we are sorry to inform you that the defect you have mentioned does not come under the product's return policy and we cannot go beyond the policies.
We are continuously upgrading our service and we would like to assure you that you would never have to face any such situations in future.
We hope you understand.
Thankyou for your cooperation.
Thankyou for choosing Homebox. Have a great day ahead.

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