Subject: English Language Test - KHADER VALLI NAGURI
From: KHADER VALLI NAGURI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 16 Sep 2022 03:38:11 -0400

| | Foreign Language Screening Test

Name | KHADER VALLI NAGURI    /  (+91) 7674883112    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valued customer ,
we received the order from you for a hand bag 14 days ago. on the same day we have handed over the hand bag  to courier company.

The courier tried to deliver the order to you, but the address which is giving by you is not valid address.
So the order is cancelled , so we request you  to add a valid address .
The status of your order is cancelled because of false address.
You can place again with correct address

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valued customer Abdul,

Greeting from Homebox team, thanks for buying a tv cabinet from us .
we will send a technician to your home,  he is able to fix the scratches. if he fails to help , then you can have the option to return the  unit and we can replace the unit .
we are to sorry to inform you that we cant able to return the money , but we can replace the tv cabinet.
Thank you abdul

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