Subject: Arabic Language Test - Mohd Kamil
From: Mohd Kamil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 09:59:20 -0400

| | Foreign Language Screening Test

Name | Mohd Kamil     /  (261202) 6307593339    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

1 Listen to or read the customer's complaint.
Take a moment to process the criticism.
Determine what action you'll take to address the problem.
Thank the customer for their feedback.
Apologize and reiterate your understanding of the issue.
Clearly outline your plan to remedy the situation.
Thank the customer again and offer follow-up information.
Check to see if the customer is happy with the result.
Incorporate changes from customer feedback.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I will listen to costomer's complaint.
i  will take time.
I will thank him.
I will make him understand.
I will Apologize him.
I will solve him situation

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