Subject: English Language Test - MOHD SHEHNAN
From: MOHD SHEHNAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Sep 2022 04:25:13 -0400

| | Foreign Language Screening Test

Name | MOHD SHEHNAN    /  (91) 9971851221    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,

We apologize for the inconvenience regarding your order delayed.

We had tried to reach you via an email regarding your wrong address.
We had shipped your order same day. due to your wrong address it could not be delivered.

Could you help me with your updated address so that we can deliver your order.

Kindly revert on same mail.

Thanks and regards,
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We apologize for the problem which been caused by our team.

We will send our expert again at your house. they will check the cabinet if it is having too many scratches, and it is not working properly. they will replace it. cabinet has 1 Year warranty period.

In future you face any problem with cabinet.

Feel free to write back us.

Thanks and regards,
Homebox Team

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