Subject: Arabic Language Test - Hilal Darwish
From: Hilal Darwish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Sep 2022 07:08:15 -0400

| | Foreign Language Screening Test

Name | Hilal Darwish    /  (+91) 9035998213    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Ma'am:
We are very sorry to hear about the extremely extended delay for the item you chose from our online retail inventory. We followed up on the issue right away and found out that the address provided for you place of residency was unfortunately inaccurate and could not be located by the courier service. We  Apologies for this inconvenience and we would like to ask you for you detailed address as per your municipal area and with enough details about street, neighborhood, and layout and surrounding land marks enough  for a standard courier service to find it and deliver to it.
you can also check our return and refund policy on our retail site.
Best Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr.Abdul:
From the Homebox Team we are very sorry to hear that you are not satisfied with our product, unfortunately our policy doesn't allow full or partial cash refund for any item after its initial installment by our team, but we will be more than happy to replace your damaged unit with a new one within 30 days of installment as a part of its warranty, or you can return your damaged unit in exchange for a full refund as a store credit so you could choose a different item you select instead of the one you are not satisfied with.
please inform us of what would you like us to to and our team will respond to you as soon as possible within working hours
Best Regards

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