Subject: English Language Test - MOHD AKIF
From: MOHD AKIF <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Sep 2022 01:44:48 -0400

| | Foreign Language Screening Test

Name | MOHD AKIF    /  (91) 8077134322    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

We have recieved your request about not delivering of the product you ordered (Order No. xxxxxxx) from babyshop.com and we are following up with our vendor about the same. We will update you once it is done.
We whole heartedly apologise for the delay.

Thanks & Regards
Team Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We have recieved your complaint about the product you ordered (Order No. xxxxxxx) from Homebox and we sincerely apologize for the same. Our team member will come to pick the product in 24 hours. After the product will be picked from your place your process of refund will be initiated from our end.

Thanks & Regards
Team Homebox

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