Subject: Arabic Language Test - Qahtan adnan
From: Qahtan adnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Sep 2022 07:00:16 -0400

| | Foreign Language Screening Test

Name | Qahtan adnan     /  (+91) 9650492914    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/Madam
Greetings of the days!
Sir/madam actually we sent our courier boy and he went to on your place but there address was wrong. we shipped back courier kindly provide us proper address, where can shipping thanks
Regads
Mr. Qahtan adnan
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir/madam
Greetings of the days!
We apologise for this we didn't know about that proplem and if some scraches on the item we can get refund it. We will give you new TV Thanks for this compliants
Mr. Qahtan adnan
Customer support executive

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