Subject: Arabic Language Test - Md Asif Iqbal
From: Md Asif Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Sep 2022 04:03:18 -0400

| | Foreign Language Screening Test

Name | Md Asif Iqbal    /  (+91) 8789343720    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
Thanks for getting in touch! We love hearing from our customers, and we are more than happy to help them.
The courier tried his best to deliver your order to the same address that you had given to us, but unfortunately he couldn&#039;t. And as per the courier the address that had been given to us by you was wrong. So please can you resend us your address? It will help us to reach you as soon as possible.
Thank you again, and let us know if you need any help from us regarding your order.
Thank you
Asif

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thanks for reaching out! We understand how frustrating it was when you found that the TV you purchased has too many scratches on it.
To confirm what you are claiming about the TV that you purchased from us please provide us with the video of disclosing the TV Cabinet. It will help us to analyse the defect that you are claiming about.
Thank you again, and let us know if you find any other defects. We would love to help you.
Thank you
Asif

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