Subject: English Language Test - Shivam Parihar
From: Shivam Parihar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Sep 2022 02:31:40 -0400

| | Foreign Language Screening Test

Name | Shivam Parihar    /  (0120) 4104793    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greeting from livemen

As per your request id 1258900 you have request for order status.

We are extremelly sorry as per courier team your order is back to our warehouse as the mentioned address is incorrect so the order is returned so you need to place a new order and as you paid online so we are processing the refund back to source and it will reflect in your bank account in the next 7-10 working days as paid using debit card.

For further queries please contact us back at [email-masked]

Regards
Shivam Parihar
Email support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Greeting your homebox team

As per request id 9795905

We are extemelly sorry as you have received a defective product and we do not want our customer to face this kind of issue but unfortunatly things are turned out of way so do not worry being you are a valued customer as the order is under 14 days we will return this product and the team will visit your address to collect this order and within 48 hours your order will be picked up and once the order is picked up. we will share a cash free link on register contact number sms and need to  enter bank details and refund will be instantly processed.

Further queries please contact us [email-masked]

Regards
Shivam Parihar
Email support team

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