Subject: English Language Test - Abdul Bahis Bin Abdulla
From: Abdul Bahis Bin Abdulla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Sep 2022 02:30:11 -0400

| | Foreign Language Screening Test

Name | Abdul Bahis Bin Abdulla    /  (91) 9207183030    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,
We are happy to help you. Your order no (***) was dispatched and was out for delivery within the two days of your order, unfortunately the courier personnel informed us that the delivery address was wrong. we have been trying to get in touch with you over email and calls about this.
kindly update the delivery address in your profile, and we will make arrangements for delivery as soon as possible.

Regards
customer executive
LiveSalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
Greeting from Homebox, we are sorry to hear the experience that you had to go through. we will take necessary measures to find a solution for the situation. kindly provide some pictures of the TV cabinet with the scratches visible. we will process this complaint and will do the necessary ASAP.

Bahis
Customer executive
LiveSalesman

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