Subject: English Language Test - Muhammed Ramees
From: Muhammed Ramees <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Sep 2022 01:47:36 -0400

| | Foreign Language Screening Test

Name | Muhammed Ramees    /  (91) 9895851268    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir,
We sincerely apologize to you for delaying your product. The order was shipped and handed over to a courier company same day when your order was placed.
The courier tried to deliver the order to you, but your address as per the courier was wrong.
We will solve your problem as soon as possible.
Have a nice day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.
We sincerely apologize to you for default of our product. We must replaced your TV Cabinet as soon as possible.
Have a nice day!

Homebox Team

| |