Subject: English Language Test - Homers Allenbe Lal
From: Homers Allenbe Lal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Sep 2022 01:39:23 -0400

| | Foreign Language Screening Test

Name | Homers Allenbe Lal    /  (+91) 9442845566    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Kindly tell us your name and address. We'll immediately check the status and clear the issue. You'll be notified of the updates.
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
We are really sorry for the situation. We are ready to replace it with a new unit. ( terms and conditions apply ). You'll be notified of the updates.
Thankyou

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