Subject: English Language Test - MD SUFYAN
From: MD SUFYAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 06:14:23 -0400

| | Foreign Language Screening Test

Name | MD SUFYAN    /  (+91) 9334996340    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
I am sufyn from livesalesman I am sorry to reach wrong product delivered you, All members sorry to you for this ordered . We hope you never would be like this .Your ordered replaced in short time. My team will receive it from dropped address .

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
Abdul

this is Sufyan from Livesalesman hope you will be fine , my team received your message according your TV Cabinet ,
When my team dropped this TV was clear on the spot but after you saw there is problem so don't worry it will be collect in 2 days .

Than you
Team Livesalelsman

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