Subject: English Language Test - Nasiha Nasi
From: Nasiha Nasi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Sep 2022 04:18:05 -0400

Foreign Language
Screening Test

Name

Nasiha
Nasi    /  (91) 9048730961    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

The courier tried to deliver the order to the customer, but the
customer's address as per the courier was wrong.

The customer is contacting us to check the status of his order.

Based on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly
formatted.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

I am
writing to complaint about a TV purchased by me in the last week.

My name is Jessica Ayri. I have been your regular customer. Unfortunately, this
time I regret to say that I am not satisfied with the quality of your
product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My
family was excited to see the football match on it. Surprisingly, the audio was
not clear. Even after trying to play the audio on auto mode the sound was hardly
audible.