Subject: Arabic Language Test - Monauwer Hussain
From: Monauwer Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 10:25:32 -0400

| | Foreign Language Screening Test

Name | Monauwer Hussain     /  (91) 8252393535    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

I want to answer it steps wise:

1. First of all I will enquire the matter, if it's customer's mistake, I'll ensure him/ her that our company always performs well.
If it's company's mistake, then I'll apologize saying that I'm sorry to learn that your order has yet not delivered to you. While we do our best to make sure that all the orders that we deliver to our customers go through a rigorous quality check before delivery.

2. If only the number of the house was wrong so the parcel has been sent to a house just up the road from where this customer lives. I will share the delivery man's contact number to the customer or vice versa so that the customer can get it easily.

3. In case address is totally different then I can say that I have made a note of your complaint. We will provide you your order in the next 1-3 days.

4. If the order was placed wrong, I would request the customer to cancel the order and re-order it with proper address. We will try best to reach it out as soon as possible.

5. I will apologize the customer and say to him to kindly accept my apologies for the inconvenience caused.
Please feel free to contact me via phone or email if you need any help for anything else. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We are sorry to learn that the T.V. delivered to you is defective. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known e Commerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the damage and discovered that the product was damaged during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 3-4 days, our delivery executive will have reached you to collect the defective T.V and will provide you a new one in return.

Please accept our apologies for the inconvenience caused. I am including a one-year warranty card with your order which includes the replacement of specific parts if any damage occurs to them within a year of your purchase.

Please feel free to contact me via phone or email if you need any help for anything else.
Thank you.

| |