Subject: Arabic Language Test - MOHAMED IBRAHIM M
From: MOHAMED IBRAHIM M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 06:57:47 -0400

| | Foreign Language Screening Test

Name | MOHAMED IBRAHIM M    /  (91) 9489160945    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Sorry for the inconveniences,We have shipped and tried to deliver your order. Your delivery location was addressed wrongly so that we could not able to reach you in right time. kindly ensure your delivery location with correct address. For more information about your order please call us. Have a great day ahead. Thank you.

Best Regards
Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Thank you for purchasing with us. Aslo we are sorry to inform you that we are not responsible for what happened. As per our company norms customer only responsible for minute scratches etc. According to our terms and conditions we will exchange/ Take return  for domestic damages not for physical damages. Have a great day ahead. Thanks you

Regards
Homebox team

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