Subject: English Language Test - Abhishek Maan
From: Abhishek Maan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 03:30:59 -0400

| | Foreign Language Screening Test

Name | Abhishek Maan    /  (201301) +919820298473    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/ma'am
I apologise that you faced this issue but we tried to reach at your location to give you yours ordered handbag unfortunately our delivery boy is unable to find your location and contact you.. kindly set and check your delivery location again and call on 8 to pick your order and if you feel any issue then feel free to connect with me i tried to solve your query soon you will get your product don't worry sir/ma'am.
Regards - xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul sir
Sorry for the inconvenience we apologise that your experience is not good with us because of those scratches on the tv. I'm mailing your concern to the relevant department to help you regarding your problem and soon you will get a response from us don't worry sir we will definitely solve your problem feel free to connect with us whenever you face any problem. Thank you for choosing us
Regards -xyz

| |