Subject: English Language Test - Naveen Chaturvedi
From: Naveen Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Sep 2022 03:26:48 -0400

| | Foreign Language Screening Test

Name | Naveen Chaturvedi    /  (+91) 7987160309    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Hope you are doing well !

As I can see you have raised a query. Regarding your order No. 123454. That it had not been delivered.

Sorry for the inconvenience caused.

The order was shipped by Babyshop and handed over to the courier company the same day when the order was placed. But the given address as per the courier company was wrong.

So, we request you recheck the address and update it.

For any further assistance, you may also contact us at 18000000000- (Toll-Free).

Regards,

Naveen

Babyshop - Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Hope you are doing well!

Your experience concerns us more than we can express. We never intended to cause any resentment among our customers. Kindly accept our apologies for the hassle caused. Please allow us to get this checked on our end.

Be rest assured we are working on it.

Thanks & Regards,

Homebox

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