Subject: English Language Test - Abhishek Singh
From: Abhishek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 03:18:44 -0400

| | Foreign Language Screening Test

Name | Abhishek Singh    /  (91) 945500181    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello <Customer Name>,

Greetings from ABC Company!

The Ticket Id for your reference is 22833XXX.

I am Abhishek from ABC Company Customer Care and I’ll be happy to help.

I apologize for any inconvenience this might have caused you.

As we have received an update from the courier partner that the address provided by you was wrong, I kindly request you to check the address and revert back. Once we receive the updated address, we will inform the courier partner accordingly.

Thank you,
ABC Customer Care Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello <Customer Name>,

The Ticket Id for your reference is 22833XXX.

I am Abhishek from ABC Company Customer Care and I’ll be happy to help.

I'm so sorry that you had a negative experience with the TV Cabinet. I've looked into the issue, and it seems we need some time to look into the issue so that we can provide you with the best solution.

I've forwarded this issue to the head. I will be checking in with you in a few days to update you on the status.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help!

Thank you,
ABC Company Customer Care Team

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