Subject: German Language Test - rohan panwar
From: rohan panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 02:28:00 -0400

| | Foreign Language Screening Test

Name | rohan panwar    /  (201005) 9540743600    / [email-masked]
Whats your first language | German

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,
This mail is regarding that your order has not delivered yet so, we are sorry for that but we found that the address you have given to us while placing your order was wrong and our delivery agent went to your address next day after placing the order but he found that there is someone else in that address so he came back to us and told us about everything so if you please correct your address details we can send you order as soon as possible .
I hope this will help you to get your order soon.
yours truly,
Rohan panwar

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello dear Abdul,
This mail is regarding to inform you that you we have seen you mail and if this is really true then we'll definitely help you in this but as per our policy we cannot replaced the unit with the new one or refund money but we can try to fix your problem by removing the scratches and make it again like the new unit and in this process we will not charge anything from you its expense will bear by us, I hope you find this suggestion helpful.
Thanks Regards,
Homebox Team.

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