Subject: Chinese Language Test - BILAL BEIG
From: BILAL BEIG <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 02:27:10 -0400

| | Foreign Language Screening Test

Name | BILAL BEIG    /  (+91) 8899089318    / [email-masked]
Whats your first language | Chinese

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject: Regret for delay in order.
Sir/Mam,
We are very sorry for the delay in your order, but mam/sir, you had entered entered wrong address on your order.
So, kindly let us know your correct address so that it would be easy for us to dispatch the order.
With Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

HI, Abdul.
We are sorry for the scratches on the TV Cabinet. Sir, you need not to worry for the same, we would definitely replace the cabinet.
With Regards.

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