Subject: English Language Test - Raghav Mathur
From: Raghav Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Sep 2022 01:57:20 -0400

| | Foreign Language Screening Test

Name | Raghav Mathur    /  (+91) 08376998574    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,
The order that you placed with us was shipped 14 days ago, and it was successfully handed over to the courier partner. However, the courier tried to deliver your order but the address that you have provided seems to be incorrect as informed by the courier. You still don&#039;t have to worry, the courier will try to deliver your order again in 1-2 days. So, I request you to kindly check the address that you have added in your account and update it so that the delivery is successful this time. If you face any issues in doing so, kindly reach out back to us and we will look for the best possible solution that we can provide you.

Thank you for contacting us.
Have a great day ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We apologize for the bad experience that you had with your product. However, you do not have to worry as your product is still under return/replace window and we can successfully move ahead with an replacement. I will raise the replacement request from my side and the damaged item will be picked up from the address associated with your account in the next business day. Please remember that you have to return the damaged product as well in the original box. The new item will be delivered to you in 7 buisness days after the original product is returned by you. I hope this will help you with your issue. Please let me know if there is something else with which you want my help.

Thank you for contacting us.
Have a great day ahead.

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