Subject: Arabic Language Test - Asdullah ...
From: Asdullah ... <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 13:12:37 -0400

| | Foreign Language Screening Test

Name | Asdullah ...    /  (+91) 9931793680    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
sorry for the inconvenience, actually when you ordered your hand bag, your order was shipped the same day and handed over to the courier company, the courier tried a lot to deliver the order to you, but he found the wrong address, that's why your order was not delivered to you, please resend your correct adress so that we can deliver the order to you as soon as possible.

Thanks and best of luck.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

You purchased a TV Cabinet from us last week, and our team installed it today in the morning in your house. Actually you should notice and check the Cabinet at that time when our team was installing it, but you did not, our company is not responsible for any external damage of the product when it was delivered to the customers or installed successfully.

Thanks and best of luck for the next.

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