Subject: English Language Test - Akshay Tyagi
From: Akshay Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 09:25:14 -0400

| | Foreign Language Screening Test

Name | Akshay Tyagi    /  (+91) 7838009367    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

We would like to inform you that our delivery partner is trying to deliver your order but your address is wrong.

So i kindly request to you kindly update the correct address so it will be helpfull for your future orders.

Thanks & Regards
Akshay Tyagi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear abdul,

We really apologize for the inconveniences cost you but we would like to inform you replacement or refund not possible write now.

I will raised your request and our technical will be come at your home. They will check out and inform to you.

We hope you will understand the terms & Conditions.

Thanks & Regards
Akshay Tyagi

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