Subject: English Language Test - Aviral Asthana
From: Aviral Asthana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 05:46:57 -0400

| | Foreign Language Screening Test

Name | Aviral Asthana    /  (+91) 8861178535    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is regarding your query about the status of your order.

We would like to inform you that your order placed for your handbag ( order number #975w0) was shipped and handed over to the courier company on the day the order was placed.

The estimated time for arrival for your order is approximately 20 days.

If you want to track your order, kindly use the courier company's parcel tracking system to know the live status of your order.

Kindly reach out to us if you have any more concerns.

With regards,
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are sorry for the inconvenience caused. Can you please share the order details with us so that we can look into it?

Kindly share some photos of the cabinets.

We will send our team again to replace your cabinet with a new one or we will return the money within 7 working days.

Thank you for being patient with us.

With regards,
Homebox

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