Subject: English Language Test - Akram Arafat
From: Akram Arafat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 03:51:53 -0400

| | Foreign Language Screening Test

Name | Akram Arafat    /  (91) 8356028592    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
As per your order of a hand bag dated 08/22/2022. The order was shipped by us, and hand over to courier company same day when the order was placed . The courier tried to deliver the order to your address but the courier found the address wrong
I request you to please update your address and send it in the correct format and also provide the contact details so that the courier person get in touch with you while delivering the courier to you
Thank you
Yours sincerely
Team baby

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul
Customer satisfaction is our first priority. We are committed to providing the best customer support to our customers. We make every effort to ensure that our customer is delivered the product in a perfect condition. We are sorry that the cabinet you purchased is having too many scratches. Our installation team will uninstall the cabinet, Please return the cabinet to the courier. Once the cabinet is returned. We will send the another cabinet to you. After that the installation team will reach and they will fix  it. For further details you feel free to contact our customer care executives
Thanking you
Homebox Team

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