Subject: Arabic Language Test - HAMDI SALEH MUBARAK
From: HAMDI SALEH MUBARAK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 03:30:47 -0400

| | Foreign Language Screening Test

Name | HAMDI SALEH MUBARAK    /  (110018) 8095904664    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir/Mam
Thank you to contacting us.

The order was shipped by us on the same day to courier company, the courier tried to deliver the order but the address was wrong.

could you please share with us your correct address that can update our courier team to deliver the order and check the status.

waiting to hear from you

Regards
customer Service

شكرا لك للتواصل بنا
أرسلنا الطلب في نفس اليوم الى شركة التوصيل , الموصل حاول إيصال الطلب إليك و لكن كان هناك خطأ في العنوان .

هل من الممكن أن ترسل العنوان الصحيح مرة أخرى؛ لكي نشعر شركة التوصيل بذلك و التحقق من حالة طلبك

في الإنتظار أن نسمع منك

تحياتنا
خدمة العملاء

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi  Sir/Mam
Thank you to contacting us

We 're sorry to hear that, we request you to share with us some pictures for a TV for showing that scratches on the item. that we can help you and check the status with company.

waiting to hear from you.

Regards
Customer Service.

مرحبا عزيزي

شكرا لتواصلك معنا

نأسف لسماع ذلك , نطلب منك أن ترسل لنا بعض الصور من ذلك الطلب موضحاً تلك الخدوش لكي نستطيع مساعدتك

في الإنتظار للسماع منك

تحياتنا

خدمة العملاء

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