Subject: English Language Test - Anuj Pratap Singh
From: Anuj Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 03:17:55 -0400

| | Foreign Language Screening Test

Name | Anuj Pratap Singh    /  (+91) 9772387759    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (customer)
We are extremely sorry for the inconvenience you may have experienced.
There’s some kind of address issue that we are facing with.
We are trying our best to send your parcel as soon as possible,
as customer satisfaction is something we take very seriously
and anything less than ensuring you are completely happy is unacceptable.
Please accept my sincere apology, also let us know if there’s anything else we can do for you.
Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul !
We regret that you have received a defective product.
I realise this is very much disappointing. Please accept my apologies on behalf of my company for the inconvenience caused. Your product will be replaced within a week.
This time we will have a strict quality check procedure in place that ensures that no defective product escapes our eyes.
Thanks for your patience!

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