Subject: English Language Test - Umar Rashid
From: Umar Rashid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 03:02:07 -0400

| | Foreign Language Screening Test

Name | Umar Rashid     /  (+91) 9682367302    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings sir/Madam,
The adress where we were told to sent the hand bag is unavailable. The courier company couldn't find any adress as given by you sir. We had already shipped your product but as the courier company couldn't find the given adress, the hand bag is yet reach you.
Here by you are requested to please provide the valid adress where we can reach you.
We apologise for any inconvenience caused by us.
Thank you for shopping with us ...

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings sir,
Our team will reach you soon. If the demand is found genuine, we will provide you a new TV cabinet.
Thank you for shopping with us...

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