Subject: English Language Test - Harish Giri
From: Harish Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Sep 2022 01:33:31 -0400

| | Foreign Language Screening Test

Name | Harish Giri    /  (+91) 9905315156    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir/mam

Thank you for reaching out about the status for your  order.
Our courier partner tried to contact you but due to wrong the address the courier couldn't be delivered.
Kindly tell the correct address and our courier partner would try to reach you.
If there is anything else I can do to correct this situation, please let me know. Again, I'm sorry for your bad experience.

Sincerely
Customer support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/mam

Thank you for reaching out to customer service. I'm sorry to tell you that you have to face such issues
Kindly tell me the product number and attach the receipt of the television would be collected from your location and the money will be sent to your bank account.

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