Subject: English Language Test - syed masihullah
From: syed masihullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 03:41:35 -0400

| | Foreign Language Screening Test

Name | syed masihullah    /  (+91) 8056113686    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thank you for reaching out to babyshop.com services, This is your customer service agent syed will be serving you based on this query,

("status of delivery")

we apologise for inconvenience caused to you and on behalf of company I apologise for the same and request you to give us a chance to make it better for your convenience.

As I can check in the status of your order your order number 1234 placed on dd/mm/yyyy on babyshop.com, we from babyshop.com have tried to deliver your order on dd/mm/year.

But as per our valuable delivery partners observation must wrong as our partner is unable to reach you in given delivery address.

We request you kindly update your address and if already updated please check whether your address contains following house number, street name, area, landmark, city, and pincode for delivery.

Will this resolve your query?

If you still have any query or issue feel free to reach us, you can either revert back to our mail for assistance or you can also call our helpline number.

Thank you for choosing babyshop.com.

Regards
Syed,
Customer service agent,
Babysop.com
Helpline number:
+91-1234567890

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul.

Thank you for reaching to home box team, customer support executive syed on behalf of home box,

We have received your mail regarding item is damage or defective.

"......I purchased a TV Cabinet from you last week, and your team installed it this morning in my house. After your team left I notice that the cabinet has too many scratches on it......"

Can you please share us the pictures of product so that we can proceed with replacement of the product?

Will this resolve your issue kindly let us know,

Regards
Syed
Customer support team,
Home box,
www.hombox.com.

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