Subject: English Language Test - Surbjit Kumar Ram
From: Surbjit Kumar Ram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 3 Sep 2022 02:00:32 -0400

| | Foreign Language Screening Test

Name | Surbjit Kumar Ram    /  (110037) 7488050174    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Mam,
The courier company had tried to deliver your order but the address provided by you was wrong so they haven't placed the order .we request you to share your proper address to us so that we can place your order as soon as possible.

Baby shop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We don't have the policy to return your money.First of all ,our team will check the TV cabinet and accordingly we will work.we will be sending our team to your address ,so kindly be at home.They will check the TV cabinet if it has scratches then we will replaced it as soon as possible.

Home Box Team

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