Subject: English Language Test - Abdul Awwal
From: Abdul Awwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 2 Aug 2022 03:24:25 -0400

| | Foreign Language Screening Test

Name | Abdul Awwal    /  (91) 9628614932    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sometimes customer make a mistake in pincode so the pack will reach other city as i faced also so courier person said to me please cancel the order and correct the address.
if customer made a mistake a little so courier person say to customer please talk to customer and look for solution.
after getting the policy we can handle easily

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

mostly the company give time to customer to replace it the matter happend during this the company will take responsibility otherwise it cant do.
but i dont think that any company return money to customers but replace
we have to see the Policy of the company and we can handle this matter very easily.

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