Subject: RE: New CS support escalation matrix - Shipa
From: Karim Asklany <[email-masked]>
To: Nada Hattar <[email-masked]>, Yahia Taha <[email-masked]>, HB.CCCKSA <[email-masked]>, syed ataullah <[email-masked]>, Ali Mkhaimer <[email-masked]>, Raneem Mass <[email-masked]>, Escalations Dxbteam <[email-masked]>, Raneem Alqutub <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Crys_HBKSA <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>,
Cc: Ramesh Gottimukkala <[email-masked]>, Saumik Chakrabarti <[email-masked]>, Ayan Chakraborty <[email-masked]>, ArishLaila <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Sandeep Sadashiv Prabhu <[email-masked]>, Hajar Balawi <[email-masked]>
Date: Mon, 4 Jul 2022 07:12:11 +0000

Dear All,

Please direct your emails regarding Shipa inquiries & Complaint to Arwa Al Hajaj and keep rest of contact copy.

Updated Escalation matrix attached.

Best Regards
Karim Kamel
Landmark Group
Customer Serveice Executive-Supply Chain
Ext: 3702

From: AbdulKareem Hassan <[email-masked]>
Sent: Monday, July 4, 2022 9:53 AM
To: Karim Asklany <[email-masked]>; AbdulKareem Hassan <[email-masked]>
Cc: Amr Essam <[email-masked]>; Arwa Alhajaj <[email-masked]>; Abdulrahman Rdwan <[email-masked]>; Nujoud Qasem <[email-masked]>
Subject: New CS support escalation matrix

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Karim,

As discussed, please share the daily escalation or inquiry following the below escalation matrix :

To : @Arwa Alhajaj<mailto:[email-masked]>
CC: @AbdulKareem Hassan<mailto:[email-masked]> @Abdulrahman Rdwan<mailto:[email-masked]> @Amr Essam<mailto:[email-masked]>

--
Best Regards,
Abdelkarim Hassan
Account Management
[https://ci3.googleusercontent.com/mail-sig/AIorK4xodiAcOUfD9tftzJsmw4AKoDm2qlWMHZ7yT1j8agGCG8JD-m2UhxrCFvvFs5VSvEXS11OOOTY]
M: +966 598087670
[email-masked]<mailto:[email-masked]>
shipa.com/delivery<http://shipa.com/logistics-for-business/shipa-delivery/>
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