Subject: RE: [#4530111] - 29008202883420200805/ Need approval
From: Yahia Taha <[email-masked]>
To: Landmark Group <[email-masked]>, syed ataullah <[email-masked]>
Cc: Kalyan Khadka <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Mon, 27 Jun 2022 13:03:43 +0000

@syed ataullah<mailto:[email-masked]> please confirm is [email-masked]<mailto:[email-masked]> working mail or not? As I looped it in attached mail and still team following up.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Monday, June 27, 2022 3:56 PM
To: Yahia Taha <[email-masked]>
Cc: Kalyan Khadka <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>
Subject: Fwd: [#4530111] - 29008202883420200805/ Need approval

CAUTION: External email sender. Use care when clicking on links or opening attachments!
​
​Hi Team,
​
Order ID:29008202883420200805
CRM:3968185

chair need maintenance. It does not work. The wire needs to be changed.

Thanks &Regards,
Nourah
On Mon, 27 Jun at 3:00 PM , Beso <[email-masked]<mailto:[email-masked]>> wrote:
مندوب الصيانة يقول سللك المقعد يحتاج التغيير

‫أُرسلت من الـ iPhone

‫في ٢٧‏/٠٦‏/٢٠٢٢ الساعة ١٢:١٤ م، كتب/كتبت ‏Landmark Group ‏<[email-masked]<mailto:[email-masked]>>:

مرحبا عميلنا العزيز.

شكرا لتواصلك معنا.

هل يمكنك تزويدنا بالمشكله في المقعد وما الذي يحتاج صيانه بالضبط حتى نتمكن من مساعدتك بشكل اسرع.
​
شكرا لك.

اصدقائك
فريق العمل.

4530111:1125156
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Subject: RE: 29008202883420200805/ Inspection report
From: Yahia Taha <[email-masked]>
To: Nada Hattar <[email-masked]>, Maryam Yahya <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, AmirKhan <[email-masked]>, HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Kalyan Khadka <[email-masked]>, Andalus Shopmanagerhb <[email-masked]>, Andalus Hbma <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 06:58:20 +0000

@Nada Hattar<mailto:[email-masked]> please arrange to call the customer and update below feedback.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

From: Kalyan Khadka <[email-masked]>
Sent: Sunday, June 26, 2022 8:27 PM
To: Yahia Taha <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>; AmirKhan <[email-masked]>; HB.CCCKSA <[email-masked]>; Crys_HBKSA <[email-masked]>
Subject: 29008202883420200805/ Inspection report

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below customer complaint, team was visited and reports as follows:

*       The order was delivered on 16-Aug-2020
*       As per team the electric mechanism of the Hampshire 1 Str Electric Motion Half Leather Recliner-Dark Brown stopped working
*       It seems due to the high voltage issue in home the wire of the sofa got damage hence the voltage of the current does not pass through
*       Since the issue related to customer end, it is misuse by customer
*       Cannot repair without replacement
*       Attached picture for your review.
*       Item id 161621739 Hampshire 1 Str Electric Motion Half Leather Recliner-Dark Brown
*       Stock in SOH "0"
*       Customer wants replacement
*       Pls advise further

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>

Ext-2311 HDO

Concept Warehouse Jeddah -Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>