Subject: RE: 29008202883420200805/ Inspection report
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>, Maryam Yahya <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, AmirKhan <[email-masked]>, HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Kalyan Khadka <[email-masked]>, Andalus Shopmanagerhb <[email-masked]>, Andalus Hbma <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 10:51:05 +0000

Dear Team

We tried contacting the customer but there was no answer.

Best Regards,

Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Monday, June 27, 2022 9:58 AM
To: Nada Hattar; Maryam Yahya
Cc: Bratindra Mukherjee; AmirKhan; HB.CCCKSA; Crys_HBKSA; Kalyan Khadka; Andalus Shopmanagerhb; Andalus Hbma; [email-masked]
Subject: RE: 29008202883420200805/ Inspection report

@Nada Hattar<mailto:[email-masked]> please arrange to call the customer and update below feedback.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 26, 2022 8:27 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Subject: 29008202883420200805/ Inspection report

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below customer complaint, team was visited and reports as follows:

  *   The order was delivered on 16-Aug-2020
  *   As per team the electric mechanism of the Hampshire 1 Str Electric Motion Half Leather Recliner-Dark Brown stopped working
  *   It seems due to the high voltage issue in home the wire of the sofa got damage hence the voltage of the current does not pass through
  *   Since the issue related to customer end, it is misuse by customer
  *   Cannot repair without replacement
  *   Attached picture for your review.
  *   Item id 161621739 Hampshire 1 Str Electric Motion Half Leather Recliner-Dark Brown
  *   Stock in SOH "0"
  *   Customer wants replacement
  *   Pls advise further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah -Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

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