Subject: RE: Inspection Report / 6204539164
From: Yahia Taha <[email-masked]>
To: Nada Hattar <[email-masked]>, Maryam Yahya <[email-masked]>, Kalyan Khadka <[email-masked]>
Cc: Hcmadina Wh <[email-masked]>, Bratindra Mukherjee <[email-masked]>, HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 23 Jun 2022 06:28:46 +0000

@Kalyan Khadka<mailto:[email-masked]> can it be repair please.

@Nada Hattar<mailto:[email-masked]> Post confirmation from WH please arrange to call the customer and inform.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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[lg][hb]

From: Kalyan Khadka <[email-masked]>
Sent: Wednesday, June 22, 2022 9:01 PM
To: Yahia Taha <[email-masked]>
Cc: Hcmadina Wh <[email-masked]>; Bratindra Mukherjee <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: Inspection Report / 6204539164

Dear @Yahia Taha<mailto:[email-masked]>

Regarding below customer complaint, team was visited, and report as follows

  *   The Subjected Order was delivered on 18-Jul-2020
  *   As per team 1 Seater hydraulic broken as you can see in the attached video
  *   Seems someone forcedly Opening  closing
  *   It is misused by Customer
  *   Item Code                                                   162146036
  *   Item Description                                       Derek 1-Seater Recliner Sofa
  *   Attached video for your review
  *   Customer wants replacement for the above mentioned item
  *   Please advice further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah -Al Khomrah
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