Subject: Re: [#3968815] - 6311419660 /Matress issue need apro from Yihya
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, Landmark Group <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Saurabh Dadu <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Mon, 30 May 2022 01:23:00 -0700 (MST)

Hi Yahia. 

Cx is saying he returned King size returned (162641119 - - iCrystal King Size Mattress - 180x200x) but the refund has been initiated for single. 

Now cx is asking for refund of remaining amount. Please look into this and advise us further. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "Bratindra Mukherjee" <[email-masked]> 
To: "yahia taha" <[email-masked]>, "Landmark Group" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Hasan Razakhan" <[email-masked]> 
Sent: Monday, March 7, 2022 11:39:55 AM 
Subject: RE: [#3968815] - 6311419660 /Matress issue need apro from Yihya 

Hi Yahia, 

We will send team tomorrow and share the inspection report accordingly 

Regards 

Bratin 

From: Yahia Taha <[email-masked]> 
Sent: Monday, March 7, 2022 9:04 AM 
To: Landmark Group <[email-masked]>; syed ataullah <[email-masked]>; Bratindra Mukherjee <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Saurabh Dadu <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Hasan Razakhan <[email-masked]> 
Subject: RE: [#3968815] - 6311419660 /Matress issue need apro from Yihya 

Team, 

Based on what should I approve, I’m not quality inspector and you as well to decide there is quality concern in the product, please follow the process. 

[ mailto:[email-masked] | @syed ataullah ] have a look please. 

[ mailto:[email-masked] | @Bratindra Mukherjee ] please share the inspection feedback report to decide accordingly. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, March 6, 2022 10:54 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3968815] - 6311419660 /Matress issue need apro from Yihya 

External email sender, please take precaution. 

Hi Team, 

Mattress issue /Need approval 

Order Date :May 25, 2021 

Order ID:6311419660 

CRM ID: 3653815 , 3653754 

Dear Mr. Yahia please we need approval for return the mattress . 

Issue Description: The customer said Unfortunately, it is going low both mattress when he is lying down on it from the middle and causes a severe pain in his neck . 

Kindly check the Attachment files on priority. 

Thanks & Regards 

On Thu, 3 Mar at 1:48 PM , Landmark Group < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Mattress issue /Need approval 

Order Date :May 25, 2021 

Order ID:6311419660 

CRM ID: 3653815 , 3653754 

Dear Mr. Yahia please we need approval for return the mattress . 

Issue Description: The customer said Unfortunately, it is going low both mattress when he is lying down on it from the middle and causes a severe pain in his neck . 

Kindly check the Attachment files on priority. 

Thanks & Regards 

Ali Hazzaa 

BQ_BEGIN

On Thu, 3 Mar at 8:29 AM , Abrar Sindi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Abrar AS 

السلام عليككم 

08:06 AM, 03rd Mar 

	

New 

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث :: 
1 العربية 
2 الإنجليزية 

08:06 AM, 03rd Mar 

	

New 

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 
1 for Arabic 
2 for English 

08:06 AM, 03rd Mar 

	

Abrar AS 

١ 

08:06 AM, 03rd Mar 

	

New 

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث :: 
1 العربية 
2 الإنجليزية 

08:06 AM, 03rd Mar 

	

New 

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 
1 for Arabic 
2 for English 

08:06 AM, 03rd Mar 

	

Abrar AS 

1 

08:06 AM, 03rd Mar 

	

New 

: لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم 
1 - للمساعدة في انشاء طلب جديد 
2 - العروض والخصومات 
3 - للتحقق من حالة الطلب او التسليم 
4 - للاسئلة حول الارجاع او استرداد المبلغ 
5 - للشكاوي 
6 - لمعرفة مواقع المتاجر 

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك 

08:06 AM, 03rd Mar 

	

Abrar AS 

5 

08:07 AM, 03rd Mar 

	

New 

الرجاء تحديد أحد الخيارات أدناه . 
1 للأسئلة المتعلقة بالضمان 
2 لشكوى جودة المنتج 
3 لشكاوى أخرى 

08:07 AM, 03rd Mar 

	

Abrar AS 

2 

08:07 AM, 03rd Mar 

	

New 

يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر 

08:07 AM, 03rd Mar 

	

Abrar AS 

6311419660 

08:08 AM, 03rd Mar 

	

New 

يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً 

08:08 AM, 03rd Mar 

	

Ali 

مرحبا بك في هوم بوكس، انا علي، كيف يمكنني مساعدتك لهذا اليوم 

08:08 AM, 03rd Mar 

	

Ali 

من فضلك اسمح لي دقيقة لأتحقق من الأمر ،وسأعود اليك 

08:10 AM, 03rd Mar 

	

Abrar AS 

طلبت مراتب نوم 
وللاسف جدا سيئة لما انام تهبط من المنتصف وسببت ليا الام شديدة في الرقبه 

08:10 AM, 03rd Mar 

	

Abrar AS 

08:11 AM, 03rd Mar 

	

Ali 

من فضلك اسمح لي دقيقة لأتحقق من الأمر ،وسأعود اليك 

08:14 AM, 03rd Mar 

	

Ali 

يرجى مشاركة معرف البريد الإلكتروني المسجل الخاص بك للحصول على مزيد من المساعدة . 

08:18 AM, 03rd Mar 

	

Abrar AS 

[ mailto:[email-masked] | [email-masked] ] 

08:20 AM, 03rd Mar 

	

Ali 

من فضلك اسمح لي دقيقة لأتحقق من الأمر ،وسأعود اليك 

08:22 AM, 03rd Mar 

	

Ali 

من فضلك تزويدنا بصور اكثر 

08:24 AM, 03rd Mar 

	

Ali 

عن قرب وبعد توضح الضرر في المرتبه 

08:24 AM, 03rd Mar 

	

Abrar AS 

08:24 AM, 03rd Mar 

	

Abrar AS 

08:25 AM, 03rd Mar 

	

Abrar AS 

08:25 AM, 03rd Mar 

	

Ali 

تمام عزيزي 

08:25 AM, 03rd Mar 

	

Ali 

هل لديك أي استفسار آخر يمكنني مساعدتك به؟ 

08:25 AM, 03rd Mar 

	

Abrar AS 

08:25 AM, 03rd Mar 

	

Ali 

أعتذر عن هذا الإزعاج. سأمضي قدمًا وأقوم بتصعيد هذا الأمر إلى الفريق المعني الآن بأولوية عالية. يستغرق الأمر بعض الوقت بالنسبة لهم لاتخاذ إجراء. يرجى التحمل معنا ما بين 24-48 ساعة .. 
أؤكد أنني سأحل هذه المشكلة من أجلك. بمجرد أن أحصل على تحديث منهم ، سأزودك بالقرار . 

08:25 AM, 03rd Mar 

	

Ali 

هل لديك أي استفسار آخر يمكنني مساعدتك به؟ 

08:26 AM, 03rd Mar 

	

Abrar AS 

لا شكرا 

08:26 AM, 03rd Mar 

	

Ali 

من فضلك لاتتردد في التواصل معنا في حال وجود اي استفسار في المستقبل ، كان معك علي ، أتمنى لك يوما طيبا . 

08:27 AM, 03rd Mar 

	

Abrar AS 

شكرا علي 

08:27 AM, 03rd Mar 

	

Ali 

العفو واجبي 

08:27 AM, 03rd Mar 

	

View conversation in [ https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/564698565919946 | 
Freshchat ] 

BQ_END

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