Subject: RE: [#4400247] - Escalation to WH 6143966189
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>, Suman Khatri <[email-masked]>
Cc: HBfeederwarehouse Abha <[email-masked]>, Feederwarehouse Abha <[email-masked]>, "vivekanandan Venugopal" <[email-masked]>, HB.CCCKSA <[email-masked]>, Suman Khatri <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Maryam Yahya <[email-masked]>
Date: Sun, 29 May 2022 09:04:40 +0000

Dear Team,

The customer has been informed

Best Regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Sunday, May 29, 2022 10:28 AM
To: Nada Hattar; Maryam Yahya
Cc: HBfeederwarehouse Abha; Feederwarehouse Abha; vivekanandan Venugopal; HB.CCCKSA; Suman Khatri; Crys_HBKSA; [email-masked]
Subject: RE: [#4400247] - Escalation to WH 6143966189

@Nada Hattar<mailto:[email-masked]> please arrange to call the customer and convince that as per policy no return for fixed furniture.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Suman Khatri <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 29, 2022 9:16 AM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Cc: HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; vivekanandan Venugopal <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4400247] - Escalation to WH 6143966189

Dear Team,

Below order delivery on 22nd May during delivery one back panel missing now customer want return item ( all item fix except one back panel & wdrb door)

Thanks & Regards,
Suman Khatri
Ext:7410 Mob.+966542347637
Email: [email-masked]<mailto:[email-masked]>
[lg][hb]

From: Suman Khatri
Sent: Wednesday, May 25, 2022 4:14 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4400247] - Escalation to WH 6143966189

Dear Team,

During delivery time one back panel missing so we received the parts we will send tomorrow & close the issue.

Thanks & Regards,
Suman Khatri
Ext:7410 Mob.+966542347637
Email: [email-masked]<mailto:[email-masked]>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 25, 2022 4:01 PM
To: Landmark Group <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Suman Khatri <[email-masked]<mailto:[email-masked]>>; HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#4400247] - Escalation to WH 6143966189

Add @Suman Khatri<mailto:[email-masked]> @HBfeederwarehouse Abha<mailto:[email-masked]>

++

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, May 25, 2022 3:38 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4400247] - Escalation to WH 6143966189

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Please take a look at ticket #4400247<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4400247> raised by ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement: Return item not assembled.
Order ID: 6143966189
CRM ID: 3883501

Kindly check this case and action as soon as possible.

Best Regards,
Ali Ibraheem.
On Wed, 25 May at 11:56 AM , <[email-masked]<mailto:[email-masked]>> wrote:
💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
السلام عليكم
11:10 AM, 25th May

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
11:10 AM, 25th May

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
11:10 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
1
11:10 AM, 25th May

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
11:10 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
4
11:10 AM, 25th May

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يمكن العثور على سياسة الاسترجاع الخاصة بنا على https://www.homeboxstores.com/sa/ar/support/solutions/folders/44001185964#<https://www.homeboxstores.com/sa/ar/support/solutions/folders/44001185964>

يرجى قراءة سياسة الإرجاع عبر موقعنا
11:10 AM, 25th May

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
إذا كان طلبك ضمن سياسة الاسترجاع ، او إذا قمت بالشراء عبر الإنترنت ، فإن أسرع طريقة للأسترجاع هي عبر الإنترنت على موقعنا.

انتقل إلى خيار تاريخ الطلبات في حسابي ، وحدد المنتجات التي تريد إرجاعها وقدم طلب إرجاع.

يمكنك قراءة المزيد حول كيفية الإرجاع على: https://www.homeboxstores.com/sa/ar/return
11:10 AM, 25th May

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
إذا قمت بعملية الشراء من احدى متاجرنا ، وكانت عملية الشراء مشمولة بسياسة الإسترجاع الخاصة بنا ، فيرجى الرد بالرقم 1 ، للربط بوكيل خدمة العملاء.
11:10 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_221186e6a360c5b9883a437c94952970f515b84065d2701117d5c3119a09d4e4/img_nu556pol84_90570cd583175f3de58b0690f752c251daa4cb5781e86a555574a68b7c612e33.jpeg]
11:17 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
1
11:17 AM, 25th May

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
11:17 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
6143966189
11:18 AM, 25th May

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى توضيح استفسارك بالتفصيل، يرجى أيضًا إرفاق أي صور إذا لزم الأمر. تأكد من إرسال رقم الفاتورة أو رقم الطلب. سيرد عليك أحد موظفينا قريبًا.
11:18 AM, 25th May

New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
نظرًا للعدد الكبير من الرسائل التي نتلقاها حاليًا ، فإننا نواجه وقت انتظار مرتفعًا. سنقوم بالتواصل معكم قريبا. يرجى التأكد من توضيح استفسارك بالتفصيل. شكرا لتعاونكم.
11:18 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
اود ارجاع خزانه الملابس الموجوده في الطلب واسترداد المبلغ
11:19 AM, 25th May

Nourah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
مرحبا عميلنا العزيز , معك نوره ارجو منك الانتظار لتحقق
11:20 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
Ok
11:27 AM, 25th May

Nourah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
المنتجات التي تحتاج الترطيب (الاثاث المنزلي ) فلا يمكن إرجاع قطع الأثاث إلا قبل تركيبها. عندما يصل فريقنا لتسليم العناصر وتثبيتها يمكنك إبلاغهم بإرجاع العنصر. بمجرد تركيبها في منزلك لا يمكن إعادتها.
ومع ذلك ، فإننا نقدم خدمات الضمان والصيانة على جميع قطع الأثاث
11:39 AM, 25th May

Nourah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
هل هناك شي اخر يمكنني مساعدتك به ؟
11:39 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
لم يتم اكمال التركيب
11:43 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_221186e6a360c5b9883a437c94952970f515b84065d2701117d5c3119a09d4e4/img_54hrhkt7k4_9b9f18f59eb8abd749649618dfc39f5c4338e0581f96b0c5d15052c1a61d3319.jpeg]
11:43 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
اريد حلاً
11:43 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
اريد ارجاع المنتج عند عوده العمال لاكمال التركيب
11:43 AM, 25th May

Nourah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
عزيزتي العميله تم رفع شكوى برقم:3877917 الى فريقنا المختص وسيتم التواصل معك بأقرب فرصه ممكنه
11:49 AM, 25th May

Nourah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
هل يمكنك تزويدي بالايميل الخاص بك؟
11:51 AM, 25th May

💕💕
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
[email-masked]<mailto:[email-masked]>
11:53 AM, 25th May

Nourah
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكرا لاختيارك هوم بوكس , اتمنى لك يوما طيبا
11:54 AM, 25th May

View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/617297518889224>

4400247:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>