Subject: English Language Test - Tarun Yadav
From: Tarun Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 May 2022 05:52:12 -0400

| | Foreign Language Screening Test

Name | Tarun Yadav    /  (91) 9540484404    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Greeting from Livesalesman!

We really apologize for the inconvenience caused to you. As i checked the details regarding your order number 1234 for the hand bag which you have order 14 days back with us. The order was shipped by us and handed over to courier company named express delivery on the same day.

Unfortunately the address which you have provided us to deliver your product was wrong as per courier company. I request you to please provide us the correct details of your address so that we can deliver your product as soon as possible.

For further any assistance you can contact us at any time we are available 24*7.

Thanks & Regards
Team Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greeting from Homebox!

We really apologize for the inconvenience caused to you. As i checked the details of your order number 1234 you have placed a order of TV Cabinet which was delivered to you. As per your concern you found scratches in your order and I'm really sorry for that.

I request you please send us the screen shot of the same so that we can rectify the same. Any how if we found the same issue which your facing with product we will definitely replace your product with no extra cost.

For further any assistance you can contact us at any time we are available 24*7.

Thanks & Regards
Team Homebox

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