Subject: RE: DO - Closing issue Order# 6141164898 / 6141688613 / 6133588895
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>, Maryam Yahya <[email-masked]>
Cc: Mohammed Basheeruddin <[email-masked]>, "Suresh Kuridath" <[email-masked]>, hbriyadh delivery <[email-masked]>, Hamed Zayan <[email-masked]>, HB.CCCKSA <[email-masked]>, Vakeel Ahmad <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 9 May 2022 10:34:27 +0000

Dear Team,

Kindly find the below :

6141164898: N answer
6141688613: No answer
6133588895: The customer has been informed.

Best regards,
Nada Hattar
Sr. Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Monday, May 9, 2022 12:58 PM
To: Nada Hattar; Maryam Yahya
Cc: Mohammed Basheeruddin; Suresh Kuridath; hbriyadh delivery; Hamed Zayan; HB.CCCKSA; Vakeel Ahmad; Crys_HBKSA; [email-masked]
Subject: RE: DO - Closing issue Order# 6141164898 / 6141688613 / 6133588895

@Nada Hattar<mailto:[email-masked]> Please arrange to call the customers and inform.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, May 9, 2022 12:54 PM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; Suresh Kuridath <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Hamed Zayan <[email-masked]<mailto:[email-masked]>>
Subject: DO - Closing issue Order# 6141164898 / 6141688613 / 6133588895

Hi @HB.CCCKSA<mailto:[email-masked]>

Please see attached GDMS screen shot that three ecom orders were closed by mistake. We are doing manual delivery of Riyadh orders tomorrow and Dawadmi will be delivered on Thursday. please inform to the customer..

1st
Store Code

Schedule No

Invoice No

Delivery Type

Initial Delivery Type

Schedule Date

Schedule Status

Value

Invoice Date

Customer Name

Mobile No

Subzone

Area

Fixing Time

Volume

GRP Cluster

Slot

Nature Of Delivery

Is Ecom Invoice

Cargo Remarks

DO No

Driver HRMS ID

Last DO No

Last Driver

Remark

Latitude

Longitude

Assembly Type

88887

106240358

6141164898

DEL

DEL

08-May-2022

CLOSE

864

29-Apr-2022

Melissa Davey

552512219

Riyadh

Al Madhar

40

47815

RIY

Morning

NORMAL

Yes

1877503

493

1877503

493

Closed without complaint

24.692367

46.684291

NA

3841272

5/8/2022 4:24:49 PM

6141164898

Melissa Davey

552512219

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Ahmed Farouk

-

Postponed as per customer due to customer no need delivery today. please check and reschedule as per his request

-

-

-

219128

08-May-2022

2nd
Store Code

Schedule No

Invoice No

Delivery Type

Initial Delivery Type

Schedule Date

Schedule Status

Value

Invoice Date

Customer Name

Mobile No

Subzone

Area

Fixing Time

Volume

GRP Cluster

Slot

Nature Of Delivery

Is Ecom Invoice

Cargo Remarks

DO No

Driver HRMS ID

Last DO No

Last Driver

Remark

Latitude

Longitude

Assembly Type

88887

106249120

6141688613

DEL

DEL

08-May-2022

CLOSE

2449

03-May-2022

Turkiah Ali

507615424

Riyadh

Ar Rimal Riyadh

30

2

RIY

Afternoon

NORMAL

Yes

1877503

493

1877503

493

Closed without complaint

24.883555

46.806836

LA

3840732

5/8/2022 2:34:52 PM

6141688613

Turkiah Ali

507615424

CTD Exceptions

Operational - Retail

Wrong commitment

Closed

Ahmed Farouk

-

Dear CCC Postponed as per customer due to customer not available in house and we inform to him most Call CCC , please check and reschedule as per his request

-

-

-

219128

08-May-2022

3rd
Store Code

Schedule No

Invoice No

Delivery Type

Initial Delivery Type

Schedule Date

Schedule Status

Value

Invoice Date

Customer Name

Mobile No

Subzone

Area

Fixing Time

Volume

GRP Cluster

Slot

Nature Of Delivery

Is Ecom Invoice

Cargo Remarks

DO No

Driver HRMS ID

Last DO No

Last Driver

Remark

Latitude

Longitude

Assembly Type

88887

106133647

6133588895

DEL

DEL

05-May-2022

CLOSE

1991

30-Mar-2022

Modi Mater

533847525

Duwadimi

Air Port Dawadmi

130

400127

DAW

Evening

NORMAL

Yes

1875541

5165702

1875541

5165702

Closed without complaint

24.449722

44.121111

NA

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>