Subject: English Language Test - Aditya Braru
From: Aditya Braru <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 9 May 2022 02:09:46 -0400

Foreign Language
Screening Test

Name

Aditya
Braru    /  (+91) 9752733600    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,

Greetings from LMG Pvt Ltd!

This mail is in regard to the purchase that you made on our website dated 1st
May 2022.

We would like to inform you that the order was shipped at your address from our
end on the same day when you made the purchase.

However, the shipment could not be delivered by the courier partner as the
address mention by you was incorrect.

Further, we would request you to reply us back on this mail with the correct
address within 48 hours of receiving this mail or else we will cancel your
purchase and initiate the refund.

For further clarification you may reach us at 1234567890.

Regards

Team support

LMG Pvt Ltd

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear Sir/
Madam,

Greeting from Homebox Pvt Ltd!

With reference your below mail, we would like to inform you that we have
forwarded your request to the concerned channel partner and you may expect a
call back within 24 working hours.

Further, we would be arranging a replacement of the order and request you to
return the same with the tags and packaging received.

We regret the inconvenience caused(if any).

For further clarification you may call us at 0123456789.

Regards

Team Support

HomeBox Pvt Ltd