Subject: English Language Test - Gokul Tiwari
From: Gokul Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 May 2022 13:57:38 -0400

| | Foreign Language Screening Test

Name | Gokul Tiwari     /  (+91) 8266835272    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,
Greetings of the day
Sorry for the inconvenience caused.Your order was dispatched on the next day of order but address mentioned on package was not correct as per courier so delivery is delayed.
Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
Greetings of the day,
As mentioned by there are scratches on the cabinet. As company's policy to return or refund if All the tags and labels are at there place please do not use it and pack it as it our delivery partner will pickup.
Thanks

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