Subject: English Language Test - Dinesh Mali
From: Dinesh Mali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 May 2022 14:30:12 -0400

| | Foreign Language Screening Test

Name | Dinesh Mali    /  (91) 8120094958    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We apologies for the inconvienence caused to you. We have escalated this issue to our respective department. We will update you via mail and we will deliver your order on your correct address so please share your correct address.
Thank you for your patience.Have a great day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Thank you for writing to us. We sincerely apologies for the inconvienence caused to you. We have escalated your concern to respective department. As per the policy team will do needful for you. Thank you for your patience. Have a great day.

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