Subject: English Language Test - Javid Ganie
From: Javid Ganie <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 12:56:51 -0400

| | Foreign Language Screening Test

Name | Javid Ganie    /  (+91) 9906745302    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear Sir/ Madam your order has been handed to our delivery partner but the delivery partner has failed to deliver the same due to wrong adress. I request you to be patient as our delivery partner will be approaching you shortly.Kindly update your current address for the hassle-free delivery. Inconvenience caused is regretted.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi Abdul. We are sorry for the inconvenience caused to you. As I am checking our team has installed a TV cabinet this morning. Kindly send me the screenshots of scratches so that I can help you properly. Our delivery partner will be approaching you to recollect the scratched TV and replace the same with a new one. Thanks for shopping with us.

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