Subject: English Language Test - Meenakshi Pandey
From: Meenakshi Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 May 2022 03:07:07 -0400

| | Foreign Language Screening Test

Name | Meenakshi Pandey    /  (+91) 9795123427    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Madam,
We tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact you.
kindly set and check your delivery location again and mail us regarding your corrections as well.
Thank you.
Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir,
We have received your complaint about the TV cabinet and we've decided to replaced your TV cabinet with a new one product because the solution of customer's problem is our first priority . So don't worry about that!
Please tell us your proper item information via email or call us our helpline number ( 123455..) .
We will solve your problem as soon as possible.
Thank you.
Regards.

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