Subject: English Language Test - Rishabh Singh
From: Rishabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 13:00:47 -0400

| | Foreign Language Screening Test

Name | Rishabh Singh    /  (226026) 7905078382    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir,
As per your request we have went threw your order details and spoke with the delivery person,
He said that there is some issue with the delivery address although we ask them to try again
Meanwhile can you please confirm your delivery address with us

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Sir
We are extremely sorry about the problem which you have faced,
We have went threw your request for replacement and we have accepted your request for replacement,
We will try to make sure that you won’t face the problem again
Thanks for contacting us.

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