Subject: English Language Test - Priya Sharma
From: Priya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 May 2022 12:06:17 -0400

| | Foreign Language Screening Test

Name | Priya Sharma    /  (+91) 7697244851    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

sir/mam we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call on 9 to pick your order

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings! from Homebox.

This email is regarding the recent query/issue that you have raised against the order #*xxx-xxxxx-xxxxxxxx*.

Thank you for sharing the concern. I'm sorry to see that you received the product "TV Cabinet" in a damaged or defective condition.

Trust me, this is certainly not what we want our customers to experience. I will definitely do the needful to resolve this issue.

I have successfully created a return request for the same.

The product will be picked up on Friday, Thursday, 5 May, 2022, 07:00 - 19:00. Make sure that you have wrapped the product in the packing bax you received it.

Once the product reaches back to we will issue the refund into your original mode of payment.

Thank you for your cooperation. We look forward to seeing you again soon.

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