Subject: English Language Test - Vighnesh Khanna
From: Vighnesh Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 May 2022 12:09:42 -0400

| | Foreign Language Screening Test

Name | Vighnesh Khanna    /  (91) 7742061802    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

Thank you for writing to us. We have tried to deliver the order to the address given in the order details but the address found is incorrect. So, we request you to kindly provide the correct delivery address, so that we can deliver the product to you as soon as possible.

If there’s anything else I can help you with, do let me know.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Sorry to hear that you have a problem with the product, you can raise the replacement request through our website or app by going into the order section.

If there’s anything else I can help you with, do let me know.

Homebox Team

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